Shipping & Delivery
Shipping Fees
| Destination | Shipping Fee | Free Shipping Condition |
|---|---|---|
| Thailand (Local) | Free | Always Free |
| Rest of the World | 15 USD | N/A - We are preparing more offers. Please check back soon for updates |
For the time being, we do need to charge for international delivery. We are working to reduce costs and our carbon footprint to make shipping cheaper, or free.
Estimated Delivery Times
We aim to process and ship all orders as quickly as possible.
- Thailand (Local): Typically within 3–5 working days
- Rest of the World: Approximately 9 working days, though this may vary depending on the destination country
Customs, VAT, and Import Duties
Any customs, VAT, or import duties are charged once the parcel reaches the destination country and must be paid by the recipient. We have no control over these charges as customs policies and duties vary widely.
The customer takes full responsibility for all charges and any return shipment costs should they refuse the parcel due to duties or taxes. We cannot undervalue orders or mark them as gifts.
Returns & Replacements
Satisfaction Guarantee
For hygiene reasons, socks cannot be returned or exchanged.
If your items fall short of your expectations due to a fault, defect, or similar issue, we offer a Satisfaction Guarantee and will gladly send you a new pair.
To receive a replacement, please send an email to ping@groovyman.co within 14 days of receiving your order:
- Your Order Reference Number
- Specific details and supporting information regarding the issue